{"id":128,"date":"2017-04-16T18:06:00","date_gmt":"2017-04-16T07:06:00","guid":{"rendered":"https:\/\/prestosketching.com\/?p=128"},"modified":"2025-11-17T07:28:09","modified_gmt":"2025-11-16T20:28:09","slug":"here-are-4-lines-to-help-you-understand-any-problem","status":"publish","type":"post","link":"https:\/\/prestosketching.com\/blog\/2017\/04\/16\/here-are-4-lines-to-help-you-understand-any-problem\/","title":{"rendered":"Here are 4 lines to help you understand any problem"},"content":{"rendered":"\n<p>As Albert Einstein might have said*, \u201c<em>Given one hour to save the world, I would spend 55 minutes defining the problem and 5 minutes finding the solution<\/em>.\u201d It\u2019s so important to <strong>understand the problem before jumping in<\/strong> to tackle it, isn\u2019t it?<\/p>\n\n\n\n<p>When it comes to understanding (and solving) problems, we tend to think of ourselves as rational creatures, who form opinions and make decisions based on <em>facts and logic<\/em>. But as you probably know, our <strong>emotions<\/strong> play a much larger role in opinion-forming and decision-making. We have all sorts of unconscious biases and emotional triggers**. What\u2019s more, a lot of problems don\u2019t really exist in isolation, but are <strong>connected to other problems and solutions<\/strong>. We might come up with a solution to a problem, that then upsets something else. A great example of this holistic thinking in action is how <a href=\"https:\/\/www.independent.co.uk\/news\/world\/americas\/san-francisco-puppies-kittens-law-pet-shops-only-sell-rescue-animals-a7586186.html\">pet stores in San Francisco (and other cities) can now only sell rescue animals, to combat the spread of inhumane \u2018puppy mill\u2019 breeding<\/a>.<\/p>\n\n\n\n<p>So there\u2019s actually three parts to any problem:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Rational<\/strong> \u2013 objective, facts and data<\/li>\n\n\n\n<li><strong>Emotional<\/strong> \u2013 subjective, feelings and stories<\/li>\n\n\n\n<li><strong>Political<\/strong> \u2013 associative, connections and systems<\/li>\n<\/ul>\n\n\n\n<p>So, how do we use only 4 lines to understand a problem? I\u2019m glad you asked. Trying to understand all parts of a problem in your head is just too hard. Let\u2019s look at how you can do a simple sketch to help. To start with, write a succinct sentence about your problem in the middle of a page, and draw a cloud around it, like this:<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"696\" src=\"https:\/\/prestosketching.com\/wp-content\/uploads\/2024\/12\/4lines-1-1024x696.png\" alt=\"\" class=\"wp-image-129\" style=\"width:524px;height:auto\" srcset=\"https:\/\/prestosketching.com\/blog\/wp-content\/uploads\/2024\/12\/4lines-1-1024x696.png 1024w, https:\/\/prestosketching.com\/blog\/wp-content\/uploads\/2024\/12\/4lines-1-300x204.png 300w, https:\/\/prestosketching.com\/blog\/wp-content\/uploads\/2024\/12\/4lines-1-768x522.png 768w, https:\/\/prestosketching.com\/blog\/wp-content\/uploads\/2024\/12\/4lines-1.png 1366w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n<p><\/p>\n\n\n\n<p>Next, draw three lines radiating out, pretty much equally spaced, and write these questions:<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"696\" src=\"https:\/\/prestosketching.com\/wp-content\/uploads\/2017\/04\/4lines-2-1024x696.png\" alt=\"\" class=\"wp-image-135\" style=\"width:529px;height:auto\" srcset=\"https:\/\/prestosketching.com\/blog\/wp-content\/uploads\/2017\/04\/4lines-2-1024x696.png 1024w, https:\/\/prestosketching.com\/blog\/wp-content\/uploads\/2017\/04\/4lines-2-300x204.png 300w, https:\/\/prestosketching.com\/blog\/wp-content\/uploads\/2017\/04\/4lines-2-768x522.png 768w, https:\/\/prestosketching.com\/blog\/wp-content\/uploads\/2017\/04\/4lines-2.png 1366w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n<p>Now, fill each of those three spaces with whatever you think is relevant, to answer each question. You can write bullet points, or draw pictures, or maybe even a mind map of connected thoughts. Go nuts. <\/p>\n\n\n\n<p>This is a simple visual way to explore a problem space. To really do this properly, I\u2019d take Albert\u2019s advice and spend at least 55 minutes on it, and I guarantee that you will have a much deeper, nuanced understanding of whatever your problem is. And feel free to adapt the prompt questions to your context.<\/p>\n\n\n\n<p>Depending on the problem, your page should start revealing some insights to you. Maybe you don\u2019t have much in the \u2018rational\u2019 space, but a lot in the \u2018political\u2019 space? Or maybe there\u2019s SO MUCH on the page, that you need to scope the problem down a little bit?<\/p>\n\n\n\n<p>Try it out; I hope you find this technique useful, for you and your team.<\/p>\n\n\n\n<p>See, don&#8217;t you feel smarter already?<\/p>\n\n\n\n<p class=\"has-small-font-size\">* There are so many of these sorts of quotes around, citing Albert Einstein, that I\u2019m sure he couldn\u2019t have come up with <em>all<\/em> of them. I mean, how would he have found time to work, in amongst all that brilliant commentary? Oh, yeah that\u2019s right, he was a genius. \ud83d\ude09<\/p>\n\n\n\n<p class=\"has-small-font-size\">** My go-to books on this topic are:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-small-font-size\"><em><a href=\"https:\/\/www.amazon.com.au\/Thinking-Fast-Slow-Daniel-Kahneman\/dp\/0141033576\/ref=sr_1_1?tag=prestosketchi-20\">Thinking, Fast and Slow<\/a><\/em> by Daniel Kahneman, <\/li>\n\n\n\n<li class=\"has-small-font-size\"><a href=\"https:\/\/www.amazon.com.au\/Behave-Biology-Humans-Best-Worst\/dp\/009957506X\/ref=sr_1_1?tag=prestosketchi-20\"><em>Behave<\/em>, by Robert Sapolsky<\/a>, and<\/li>\n\n\n\n<li class=\"has-small-font-size\"><em><a href=\"https:\/\/www.amazon.com.au\/Influence-New-Expanded-Psychology-Persuasion\/dp\/0063138816\/ref=sr_1_3?tag=prestosketchi-20\">Influence: the Psychology of Persuasion<\/a><\/em>, by Robert B Cialdini<\/li>\n<\/ul>\n\n\n\n<p class=\"has-small-font-size\">(These links have a referral code)<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Spend some time sketching up your problem space in terms of its three parts: rational, emotional and political.<\/p>\n","protected":false},"author":1,"featured_media":137,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[8,59,58,66,12],"tags":[61,64,67],"class_list":{"0":"post-128","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-for-designers-researchers","8":"category-for-meeting-leaders-and-coaches","9":"category-for-project-managers-and-facilitators","10":"category-problem-solving","11":"category-visual-strategy-facilitation","12":"tag-coaching","13":"tag-facilitation","14":"tag-problem-framing","15":"entry"},"uagb_featured_image_src":{"full":["https:\/\/prestosketching.com\/blog\/wp-content\/uploads\/2017\/04\/blog-masthead-4lines.jpg",880,358,false],"thumbnail":["https:\/\/prestosketching.com\/blog\/wp-content\/uploads\/2017\/04\/blog-masthead-4lines-150x150.jpg",150,150,true],"medium":["https:\/\/prestosketching.com\/blog\/wp-content\/uploads\/2017\/04\/blog-masthead-4lines-300x122.jpg",300,122,true],"medium_large":["https:\/\/prestosketching.com\/blog\/wp-content\/uploads\/2017\/04\/blog-masthead-4lines-768x312.jpg",768,312,true],"large":["https:\/\/prestosketching.com\/blog\/wp-content\/uploads\/2017\/04\/blog-masthead-4lines.jpg",880,358,false],"1536x1536":["https:\/\/prestosketching.com\/blog\/wp-content\/uploads\/2017\/04\/blog-masthead-4lines.jpg",880,358,false],"2048x2048":["https:\/\/prestosketching.com\/blog\/wp-content\/uploads\/2017\/04\/blog-masthead-4lines.jpg",880,358,false],"sidebar-featured":["https:\/\/prestosketching.com\/blog\/wp-content\/uploads\/2017\/04\/blog-masthead-4lines.jpg",75,31,false],"genesis-singular-images":["https:\/\/prestosketching.com\/blog\/wp-content\/uploads\/2017\/04\/blog-masthead-4lines.jpg",702,286,false]},"uagb_author_info":{"display_name":"Ben Crothers","author_link":"https:\/\/prestosketching.com\/blog\/author\/prestosketching_uao6s0\/"},"uagb_comment_info":0,"uagb_excerpt":"Spend some time sketching up your problem space in terms of its three parts: rational, emotional and political.","_links":{"self":[{"href":"https:\/\/prestosketching.com\/blog\/wp-json\/wp\/v2\/posts\/128","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/prestosketching.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/prestosketching.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/prestosketching.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/prestosketching.com\/blog\/wp-json\/wp\/v2\/comments?post=128"}],"version-history":[{"count":4,"href":"https:\/\/prestosketching.com\/blog\/wp-json\/wp\/v2\/posts\/128\/revisions"}],"predecessor-version":[{"id":138,"href":"https:\/\/prestosketching.com\/blog\/wp-json\/wp\/v2\/posts\/128\/revisions\/138"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/prestosketching.com\/blog\/wp-json\/wp\/v2\/media\/137"}],"wp:attachment":[{"href":"https:\/\/prestosketching.com\/blog\/wp-json\/wp\/v2\/media?parent=128"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/prestosketching.com\/blog\/wp-json\/wp\/v2\/categories?post=128"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/prestosketching.com\/blog\/wp-json\/wp\/v2\/tags?post=128"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}